Returns & Exchanges

Due to the perishable nature of our artisanal dark chocolates, we cannot accept returns once the product has left our temperature-controlled facility; however, we are committed to ensuring your complete satisfaction with every luxury box.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please inspect your chocolate box for any signs of heat damage or structural compromise during transit.

• 2.
  Document Issues

  If your chocolates are damaged or incorrect, take clear photographs of the product and the shipping label within 24 hours of delivery.

• 3.
  Contact Concierge

  Email our dedicated support team at [email protected] with your order number and the documentation of the issue.

• 4.
  Resolution Process

  Our team will review your claim and issue a complimentary replacement or a full refund to your original payment method for any verified quality concerns.